CRM insurance is now part of Legal & Contingency

We are pleased to be able to share exciting news. Conveyancing Risk Management (CRM insurance) has joined Legal & Contingency Limited.

The team are still on hand to support you during the transition. Ci Online, the self-issue specialists at Legal & Contingency Limited, are looking forward to welcoming you.

Thank you for your continued support and custom over the years. We look forward to continuing to work with you at Legal & Contingency Limited.

Who is Legal & Contingency Limited?

Legal & Contingency Limited is as an expert provider of legal indemnities with a trusted and enviable industry reputation. For more information click here.

As part of Legal & Contingency you will receive a high-quality personal service and can look forward to the following benefits:

  • More policy cover types than previously available from CRM insurance
  • Commercial cover options for many standard policies
  • A larger, dedicated team of underwriters to provide fast quotes for risks that cannot be covered by standard policies
What is the relationship between Legal & Contingency Limited and Ci Online?

Ci Online is a brand of Legal & Contingency Limited offering a wide range of legal indemnity solutions for both residential and commercial properties. Ci Online is supported by a team of experienced underwriters to provide quick quotes for matters falling just outside the standard criteria. Legal & Contingency Limited has a dedicated Bespoke team of underwriters for solutions that cannot be covered by standard policies.

Will existing quotes be honoured?

All issued CRM quotes will be honoured for the entirety of their validation period. The expiry dates of quotes are shown clearly on the quote document. They can be purchased by retrieving them via the CRM insurance online portal as usual. If a quote has expired, or if significant changes are required, a new quote will need to be generated from the Conveyancing Insurance online portal.

Is it possible to still increase the limit of indemnity on existing CRM policies?

CRM insurance will continue to provide all the required support for all existing CRM insurance policies. Quotes to increase the Limit of Indemnity can still be requested by emailing enquiries@crminsurance.co.uk. Claims, complaints, requests for policy copies or any other queries can also be sent to this email address, or call us on +44 (0) 20 7256 3847.

Is it possible to keep existing CRM login details for the Ci Online portal?

When you log into the CRM insurance online portal, you will be given the option to

  1. Redirect to the Ci Online portal, or
  2. Continue to CRM insurance

If you choose to redirect to the Ci Online portal, a new Ci account will be created for you using your existing CRM log-in details. If you have used this option before, it will log you into your existing Ci Online account.
A new Ci account can also be created by registering directly on the Ci website or by contacting the CRM team.

How does obtaining new quotes work?

All new quotes required after 30th September 2022 will be issued by Ci Online. These can be generated directly from the Ci Online portal, by selecting “new quote” on the tab above if you are logged in.
Login details to the Ci site can be obtained if you don’t already have them by registering here, or by selecting "proceed to Ci Self-issue" after logging in to your CRM account.

Is it possible to use an existing Ci Online account?

If you already have a Ci Online account you should use that for new quotes.

How will this benefit CRM insurance clients?

You will now have access to a wider range of legal indemnity options than before. This includes commercial options for many of the policies, Forfeiture of Lease (Housing Act 1988), Freehold Rent Charge, Manorial Rights and Mineral Rights.

You will benefit from a much larger underwriting team at Legal & Contingency which means more expertise and quick turnarounds for any risk that does not match the standard policies criteria.

Who is Legal & Contingency Limited?

L&C is an expert provider of legal indemnities with a trusted and enviable industry reputation. For more information click here.

As part of L&C you will receive a high-quality personal service and can look forward to the following benefits:

  • More policy cover types than previously available from CRM insurance
  • Commercial cover options for self-issue policies
  • A larger, dedicated team of underwriters to provide fast quotes for bespoke risks
When will these changes take place?

All new bespoke quotes will now be issued by L&C. Please email enquiries@legal-contingency.co.uk with any requests. Requests for quotes sent to CRM insurance will be forwarded to L&C.
Post can continue to be sent to 60 Fenchurch Street, London. EC3M 4AD.
CRM insurance Self-Issue will continue to accept new quotes until 30th September 2022.

Will existing quotes be honoured?

Any quotes already issued will continue to be valid for their full stated validity period. Where an instruction is received to place cover on risk for valid CRM insurance quotes, the policy will be issued by CRM insurance.

If a quote has expired, or if significant changes are required, a new quote will be provided by L&C – we will ask for your permission prior to disclosing the existing underwriting file to L&C.

How will changes to existing policies work?

If you require any changes to an existing policy, email enquiries@crminsurance.co.uk with your request.

How will this benefit CRM insurance clients?

You will still get a great personal service but you will now have access to:

  • A larger team of underwriters, including a dedicated underwriting team to quickly deal with standard continued use bespoke enquiries - which means faster overall turnaround time for all bespoke risks
  • Higher in-house capacity
  • More bespoke policy options available from L&C
  • Experienced Bespoke Team for solutions to complex matters including pre and post planning development risks.